What our clients are saying

2022 Client Experience Survey Results

At Epista, our goal is to help our clients with their business, so that they can focus on improving health care around the world. That's why nothing makes us more proud than to hear that we are accomplishing our mission.

Each year, we send out a survey to all our customers with the goal of learning what we did well and where we can improve. Read on to learn more about our survey and to see what our customers are saying about Epista.

"Epista's services added value to our company through: Domain competences in quality, IT and regulatory, customer focus and commitment for results, striving for improvement and learning in projects, having attentive and engaging leadership/management, and webinars and customer events (subject to Covid). Great people and company culture."

- Director, Global Pharamceutical Company

This year 84 of our clients told us about their experiences working with Epista in regard to satisfaction, loyalty, value creation, and more.

Here's what they had to say:

90% are satisfied overall with Epista

92% would recommend Epista to their colleagues

96% agree that Epista has the knowledge & expertise to deliver the agreed services

92% trust that Epista makes decisions in their best interest

We want to increase our impact on the industry and one of the best ways for us to do that is by having a positive impact on our clients. That's why, in addition to our concrete services and capabilities, it is vital that we also work towards achieving our vision and mission: Epista is dedicated to continuously improving compliance and business. In this way, we strive to increase the contribution of Life Science to society.

We're delighted to share that, in regard to our vision and mission, on average our clients rated Epista:

4.3 out of 5 for helping them overcome regulatory compliance challenges
4.1 out of 5 for helping them improve their business processes

"Working with Epista has greatly impacted our business, from a situation of a terminated IT project to a future-proof easy to adapt technology platform." - General Secretary/CEO, Governmental Life Science and Health Organization

These are just a few of the results that make us proud to be Epista and proud to work with you – our clients. We hope you find that working with Epista is a positive experience, too. If you have any comments or questions, please reach out. We’d love to hear from you.

Talk to an expert

Bobby William Gray
Chief Commercial Officer

Explore other articles

Get in touch

We enjoy sharing our knowledge. Get in touch to find out how Epista can add value to your Life Science company.