Business Areas

Quality​ & Enterprise Content Management

End-to-End Business Partner for QM Systems and Enterprise Content Management

Quality Managementand Enterprise Content Management (ECM) are an integral part of pharmaceutical companies by managing digital content throughout the organization to support business processes and regulatory compliance.

The challenges in quality management are numerous:  stringent regulations, complex supply chains, the need for consistent product quality and patient safety, but also issues inglobal collaboration. Compliance with GxP standards, data security, and scalability are a “must”. Equally important are ensuring supply chain integrity, implementing advanced technology, maintaining data integrity, and aligning ECM with quality management. Robust quality control, risk management, and change control processes help to prevent defects and comply with regulations.

Therefore, investment in quality systems and personnel training pays off when it comes to meeting high standards of product safety and efficacy while navigating the complexities of the pharmaceutical industry.

Epista Life Sciences provides an array of services for life science firms, with a focus on Quality Management Systems and Enterprise Content Management (ECM) in the quality sector. Our solutions are crafted to assist organizations in navigating through digital transformation complexities, ensuring regulatory compliance, and improving operational efficiency.

As an end-to-end Business & Implementation partner, we specialize in providing comprehensive services assisting life science organizations in turning business strategy and goals into actionable decisions.

This is what we offer:

  •  Industry Expertise: Benefit from our in-depth understanding of the life science sector, ensuring that our solutions align with the unique challenges and regulatory requirements of your industry.
  • Scalable Services: We understand that one size does not fit all, and thus, we tailor our services to meet the specific needs and goals of each client.
  • Dedicated Support: Our team is committed to providing exceptional customer service and ongoing support to ensure the success of every project.
  • Innovation: Stay ahead of the curve with our commitment to integrating the latest technologies and industry best practices into your solution. We empower your organization to adapt and thrive in an ever-changing landscape.
  • Technical services: Our services encompass a wide range of offerings aimed at maximizing the functionality and efficiency of solutions. This includes data migration from legacy systems, integration with existing IT infrastructure, and implementation of advanced technologies such as artificial intelligence (AI) and automation to enhance productivity and decision-making processes.

Epista is a Veeva Preferred Services Partner

  • 120+ Vault implementations (Clinical, RIM, Quality and Safety)
  • 15+ MO engagements
  • 35+ Veeva White Belt certified consultants (re-certification 3x/year)
  • Additional 40+ Veeva trained consultants (e.g. Project Managers, Business SMEs, etc.)


  • Migration Scripts & Tools
  • Automated User Provisioning, AI
  • Best Practice for Preparation, Implementation, and Operation
Talk to an expert
Hannah Greiner
Director Strategy & Business Consulting

Strategy and Business Consulting

Our dedicated team of experienced life science consultants works closely with clients across all geographical areas to develop strategic IT roadmaps aligned with their business objectives. We offer expert guidance on leveraging solutions to enhance collaboration, streamline workflows, build scalability, and ensure compliance with industry regulations.

Our services include:

  • Development of Digital Transformation Roadmaps (3 – 5 years)
  • Business Needs Analysis and ITSystem Selection
  • Design of cross-functional ECMPlatform Architecture & Operating Models
  • Quality Management Systems (QMS), Enterprise Ressource Planning (ERP) and Enterprise Content Management Systems (ECMS)
  • Compliance Performance Review& Inspection Readiness
  • Quality, Compliance, Oversight& QP Release Strategies
  • And more

IT System Implementation

From the initial stages of project preparation, through implementation and configuration, to the ongoing operations & maintenance support, our committed team offers comprehensive assistance throughout the entire journey. We aim to facilitate a seamless transition to the platform and maximize its value to your organization.

IT System Implementation services include:

Project Preparation

During this initial phase, we work closely with your team to lay theground work for a successful implementation.
Key activities include: Scope definition, resource planning, business preparation, and project governance.

Configuration Support

As your trusted business partner, we take on the responsibility oftranslating your business requirements into technical terms, ensuring that the system setup contributes long-term value to your organization. Our certified and experienced consultants serve as a bridge between you and the IT vendor, guiding you through decision-making processes, explaining various options alongwith their consequences and implications, and ultimately providing recommendations tailored to your specific needs.


Validation is a critical phase to ensure that the implemented ECM solution meets regulatory requirements and organizational standards. But for SaaS solutions it is way more than that: the right validation strategy will ensure that you can efficiently maintain the validated state of yourapplication throughout the frequent system releases.

Business Adoption

Driving user adoption is crucial for the success of any ECMS implementation. We support business adoption through training, change management, communication and stakeholder engagement.


Upon successful completion of the implementation project, we ensurea seamless handover to the Operations & Maintenance teams. Our handover services include detailed documentation, knowledge transfer, and ongoingsupport to ensure a smooth transition to your operations and maintenance teams.

Managed Operations & Compliance as a Service

Focus on your core business activities with confidence! We offer you to fully outsource your SaaS operation & maintenance. Our Managed Operations encompass daily system administration, error and incident management, release management, as well as change management to drive innovation and improve your IT solution based on continuously evolving business needs.

These services include:

  • Launch of a Software as a Service (SaaS)
  • Continuous monitoring of your vendor & QMS
  • Monitoring of service compliance
  • Ensure re-/validation of new system releases & changes
  • And more

Migration, Automation & AI

Our technical services encompass a wide range of offerings aimed at maximizing the functionality and efficiency of ECMS solutions.

These services include:

  • Data migration from legacy systems
  • Integration with existing IT infrastructure
  • Implementation of advanced technologies, e.g. Artificial Intelligence (AI)
  • Automation to enhance productivity and decision-making
  • And more

Our Customer Cases

Get in touch

We enjoy sharing our knowledge. Get in touch to find out how Epista can add value to your Life Science company.