Expertise

Veeva

Structured, compliant, and scalable Veeva services
Unlock the full potential of Veeva
Strategic Planning
Implementation
After Go-Live
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Unlock the full potential of Veeva

Your trusted partner for tailored implementations, seamless optimization, and ongoing support

In the fast-paced and highly regulated life sciences industry, success hinges on the ability to streamline operations, ensure compliance, and deliver products to market efficiently. Yet, achieving this is easier said than done. Disconnected systems, manual workflows, and evolving regulatory requirements often create roadblocks, slowing down innovation and increasing risk.

That’s where Epista Life Science comes in.

We specialize in tailored Veeva services designed specifically for the unique needs of the life sciences industry. Whether you’re optimizing clinical trials, managing quality processes, or navigating complex regulatory submissions, Epista helps you unlock the full potential of the Veeva platform. Our approach is different.

We don’t just implement Veeva - we act as your strategic partner, empowering your teams with solutions that go beyond compliance to deliver measurable business results. With a blend of deep industry expertise and technical proficiency, we bridge the gap between regulatory requirements and operational excellence

Get in touch

We enjoy sharing our knowledge. Get in touch to find out how Epista can add value to your Life Science company.

Veeva Premier Services Partner:
  • 120+ Vault implementations
  • 15+ Managed Operations engagements
  • 35+ certified consultants – re-certified three times a year
  • 40+ additional trained experts across business and IT
Trust that your business is well understood
Defining critical success factors gives you a clear overview of what matters.
Be confident that you’re making the right choice
Linking success factors to IT and compliance creates the highest potential impact on your business.
Rely on Epista’s decision support
Get the expert recommendations you need to translate your priorities into clear choices - from a partner you can count on.

Strategic Veeva Planning

Strategic – Set the Foundation for Long-Term Success

At Epista, we know that a successful Veeva implementation starts long before the first configuration line. Our strategic services help you build a solid foundation – aligning your business goals, IT landscape, and regulatory context to ensure your Veeva Vault delivers sustainable value from day one and beyond.

Our dedicated team of life science consultants combines deep industry expertise with cross-functional IT understanding to guide your organization through early-stage planning and strategic decision-making. We don't just help you choose a system – we help you make the right decisions to future-proof your operations.

This strategic phase ensures your implementation is technically sound and built on a deep understanding of your organization. This enables smoother execution, better adoption, and stronger long-term outcomes.

Our strategic Veeva services include

Digital Transformation Roadmaps

We co-create actionable 3–5-year roadmaps aligned with your business vision, regulatory requirements, and digital ambitions. These roadmaps go beyond IT to support your transformation across departments, from R&D to Quality and Regulatory Affairs.

Needs Analysis & System Selection

Whether you're preparing for your first Veeva Vault implementation or scaling your existing landscape, we guide you through:

  • Defining business-critical functional, regulatory, and technical requirements
  • Conducting detailed gap analyses
  • Evaluating vendors and deployment options
  • Supporting RFI/RFP processes and decision-making

Enterprise Architecture & Operating Models

Together, we design platform architectures and cross-functional operating models that enable scalability, efficient collaboration, and full compliance—tailored to your organization's needs.

Veeva Health Checks & Maturity Assessments

Not sure where to begin? Our maturity assessments uncover optimization potential in your current setup and identify the areas that will benefit most from Veeva Vault – whether you're just starting your journey or preparing to scale.

Business Case Development & Vendor Strategy

We help you build strong, defensible business cases backed by real-world value drivers and build lasting strategic vendor partnerships.

Talk to an expert

Hannah Greiner
Director Strategy & Business Consulting
Strategic Veeva services include:
  • Digital Transformation Roadmaps
  • Needs Analysis & System Selection
  • Enterprise Architecture & Operating Models
  • Veeva Health Checks & Maturity Assessments
  • Business Case Development & Vendor Strategy
Rely on information rather than intuition
A process review and gap analysis give you a detailed understanding of current operations.
Be confident in the clear path ahead
Process redesign and transition planning give you a clear direction for changes.
Know exactly what to do
Specification of IT system requirements give you a comprehensive set of recommendations.

Implementation

Unlock the full value of your Veeva platform with expert implementation services. From planning to go-live, Epista delivers success.

Veeva Vault is built to help life sciences companies meet regulatory requirements, improve operational efficiency, and modernize their quality and regulatory processes. But realizing that value depends entirely on how well the platform is implemented.

At Epista Life Science, we don’t treat Veeva implementation as a simple IT project. We align system design with your workflows, compliance obligations, and business goals, to deliver a validated, user-ready, and scalable solution that’s fit for the future.

Our methodology is built on hundreds of successful engagements across pharma, biotech, and medtech organizations. We guide your project from early-stage planning through go-live and beyond, ensuring a seamless, scalable, and validated implementation.

Phase 0 – Project Preparation

This is where we lay the groundwork for success. We don’t just dive in. We analyze, assess, and align.

  • Project & Program Management: Clear governance, defined roles, and consistent oversight, so your project stays on time and on budget.
  • As-Is Process Analysis: We map out your current business processes to ensure the new solution is tailored to your operations, not just a theoretical model.
  • Gap Assessment vs. Veeva: We identify where your processes differ from standard Veeva capabilities and determine how to close those gaps without over-customizing.
  • Implementation Strategy: A detailed plan that aligns your business goals, compliance obligations, and resource availability.
  • Migration Strategy: Structured data migration planning to ensure clean, compliant data transitions from legacy systems.
  • Integration Strategy: A technical roadmap for connecting Veeva with your surrounding ecosystem (ERP, QMS, PLM, RIM, etc.), minimizing silos and rework

Implementation Support – Making It Real

Once the foundation is in place, we move into configuration and deployment. But unlike traditional IT vendors, we don’t focus on “just turning it on”—we focus on turning it into a business-enabling platform.

  • Configuration Support: Our consultants align system setup with your SOPs, business processes, and compliance models.
  • Validation Lead & Execution: We take charge of the validation lifecycle, ensuring all implementation steps meet GxP and 21 CFR Part 11 requirements, and that documentation holds up to scrutiny in any audit.
  • Training Material Provision (Technical): Custom technical documentation and user guides tailored to your system setup.
  • End-User Training (Technical): We ensure that your teams are equipped to confidently operate within Veeva, reducing post-go-live confusion and resistance.

Go-Live & Beyond – Continuity and Improvement

Going live isn’t the finish line, it’s the beginning of long-term impact. We help you transition from project mode to business-as-usual with confidence.

  • Hypercare Support: Hands-on guidance in the critical go-live window to address technical issues, user questions, and system adjustments in real-time.
  • Governance Setup: Establish internal ownership, performance KPIs, and continuous improvement practices to ensure the system evolves with your business.
  • Continuous Optimization: Post-go-live reviews to refine workflows, scale automation, and incorporate updates from Veeva or changes in your regulatory environment.

Talk to an expert

Hannah Greiner
Director Strategy & Business Consulting
Implementation includes:
  • Phase 0 – Project Preparation
  • Migrations and integrations
  • Implementation Support – Making It Real
  • Validation strategy and execution
  • Go-Live & Beyond – Continuity and Improvement
Trust that every facet of the process is taken care of
Program, project and change management give you a holistic approach to implementation.
Be confident in the integrity of systems and data
Deep expertise in migrations and integrations ensures data is secure and existing systems are leveraged.
Rest assured that critical knowledge will be passed on
Our subject matter expertise and training programs ensure your staff learns from exerts in compliance as well as system experts.

After Go-Live

Unlock the full value of your Veeva Vault – After Go-Live

Go-Live Isn't the End. It's the Beginning of Real Value.

Going live with Veeva Vault is a significant milestone. But what happens after going live is just as essential to truly realizing the return on your investment.

That's where Epista comes in.
We support life science companies in ensuring that their Veeva solutions stay validated, efficient, and strategically aligned with the business – not just on day one but every day after.

At Epista, we don't stop at implementation. We're your long-term partner for ensuring continuous success with Veeva Vault across Clinical, RIM, Quality, and Safety.

What We Offer After Go-Live

Managed Operations – We Handle the Day-to-Day

Let us take care of your system's daily operations so you can focus on strategic initiatives. Our Managed Operations services include:

  • Ongoing system administration
  • Error and incident management
  • Change control and innovation tracking
  • Release planning and execution
  • Compliance monitoring and documentation

We keep your Vault compliant, current, and under control.

Release Management – Stay Ahead of Every Update

Veeva releases new updates three times a year. We make sure you're ready:

  • Risk-based assessment of each release
  • Business impact analysis
  • Implementation of changes without disrupting workflows
  • Documentation for audit readiness and validation

You stay compliant and future-ready – without the stress.

Validation Strategy – Stay Validated at All Times

We build a sustainable validation approach tailored to your needs. Whether you're using automated testing or manual processes, we ensure that:

  • Scalable validation strategies
  • Efficient documentation
  • Retained compliance across system lifecycles

We keep your validated state intact – across every release and every change.

Optimization & Business Alignment – Evolve with Your Needs

Your business evolves – and so should your system. We proactively help you:

  • Identify underused or new Veeva features
  • Align system capabilities with changing business needs
  • Define governance and operating models for scale
  • Deliver continuous improvement without disruption

Talk to an expert

Hannah Greiner
Director Strategy & Business Consulting
After Go-Live includes:
  • Managed Operations – We Handle the Day-to-Day
  • Release Management – Stay Ahead of Every Update
  • Validation Strategy – Stay Validated at All Times
  • Optimization & Business Alignment – Evolve with Your Needs
Be confident your IT system is future proof
You'll have access to the specialized knowledge you need - new and upcoming regulations, standards, guidelines and more.
Feel secure that your business is understood
You’re supported by experienced and reliable experts that understand your specific IT landscape and business needs.
Trust you are efficient and in control
Question the status quo to find the optimal balance between proper use of resources and appropriate level of risk.

Contact

Cases

Other expertise areas and solutions

Get in touch

We enjoy sharing our knowledge. Get in touch to find out how Epista can add value to your Life Science company.