Expertise

Managed
Operations

Continuously improving, always compliant.
Veeva Vault
ERP
Tracelink

Veeva Vault

Veeva Vault Managed Operations align your platform with your business needs – efficiently, in compliance, and scaling as you grow

Epista is proud to be a certified Veeva Preferred Service Partner for the Development Cloud. Our certified Veeva consultants help you operate your entire Veeva Vault platform, from eTMF and Quality to RIM.

We focus on your business while continuously improving your processes. How? By making the right configuration changes based on your continuously evolving business needs and Veeva’s latest features.

And in addition, we also ensure you stay on top of challenges caused by Veeva’s three yearly releases. You get the benefit of our extensive experience with many Veeva Vaults in many different companies. We evaluate the potential impact of releases before they happen and ensure a smooth transition to your end users.

Veeva Vault Managed Operations Product Sheet

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Andreas Overbeck
Manager of Managed Operations
Veeva Vault Managed Operations include:
  • User access management
  • Incident management (Level 2 support - tickets)
  • Change management (incl. configuration changes)
  • Release management & many more services
Trust your platform is stable
Extensive Veeva Vault experience from many Life Science companies provides you with stable operations and reduced risk.
Realize the ROI from your investment
Improvements and system change management optimize your process and systems to continuously increase business value.
Rest assured there is always someone to provide support
System administration and support gives you quick reaction time to any potential issues.

ERP

ERP Managed Operations ensure that you continuously improve and are always compliant

Once a cloud-based system is implemented, new compliance challenges arise. From forced system releases to testing and re-validation of processes, being compliant is a continuous effort that needs to be skillfully managed.

Our expert team monitors your compliance levels and ensures you stay on top of potential challenges caused by forced releases. We evaluate the potential impact of releases before they happen and ensure smooth transitions. In between, we keep driving improvements.

Our automated testing and control ensure compliance is maintained.

ERP Managed Operations Product Sheet

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Anders Kimfalk
Team Manager - Lund
ERP Managed Operations include:
  • Release management
  • Improvements & system change management
  • System administration & support
  • Automated testing & monitoring
Trust you are in control
Release management lets you stay ahead of potential issues while optimizing value.
Be confident your business requirements are being met
Improvements and system change management optimize your process and systems to continuously increase business value.
Rest assured there is always someone to provide support
System administration and support gives you quick reaction time to any potential issues.

Tracelink

Tracelink Managed Operations align your platform with your business needs – efficiently, in compliance, and scaling as you grow

Epista is proud to be a certified Tracelink Administrator. Our certified Tracelink consultants help you operate your entire Tracelink platform, covering EU FMD, US DSCSA, and other Tracelink modules.

Serialization impacts many business areas and domains. And once we’ve gotten you up and running, you can count on Epista for deep Serialization expertise gained from engagements at many companies operating in many markets. Epista has the know-how to help you assess the impact when you scale into new markets. And do you need to add new partners? No problem. We’ve got you covered.

And in addition, we also ensure you stay on top of challenges caused by Tracelink’s several yearly releases. Think economy-of-scale and benefit from the effort Epista puts into release management for all our clients. No need for you to invest internal resources into the effort.

Tracelink Managed Operations Product Sheet

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Christian Conradsen
Team Manager - Automation & Manufacturing
Tracelink Managed Operations include:
  • User Life Cycle management
  • Trade Partner Onboarding
  • Alarm management (EU FMD)
  • Release management & many more services
Be confident you have the multidisciplinary expertise you need to succeed
Get the right person who understands requirements, markets, and the impact on the different areas of your business - from artwork to IT, legal, supply chain, QA, regulatory, and more.
Increase efficiency by outsourcing uneven tasks and workflow
You will have a trusted partner to handle the peaks instead of internal resources scrambling to fulfill tasks.
Rest assured there is always someone to provide support
System administration and support gives you quick reaction time to any potential issues.

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We enjoy sharing our knowledge. Get in touch to find out how Epista can add value to your Life Science company.