What are Epista's clients saying?

The results of Epista's 2023 customer experience survey!

At Epista, we are consistently working to increase our impact on the Life Science industry and one of the best ways for us to do that is by having a positive impact on our clients. That’s why, at the beginning of each year, we survey our customers to see how we have been doing.

This year's survey kept our main goal in mind - getting feedback to learn how we can best help our clients so that they can focus on improving health care around the world. In our 2023 results, we received a lot of valuable feedback and want to share some of those results with you.  Read on to learn more about our survey and to see what our customers are saying about Epista.

"Epista's services added value for our company (Orifarm) by providing us with competent people that learn quickly and are able to add value in a short time frame." - Jeff Rope, Board Member at Orifarm

This year clients from nearly 50 different companies told us about their experiences working with Epista in regard to satisfaction, loyalty, value creation, and more.

Here's what they had to say:

89% are satisfied with Epista
88% would recommend Epista to their colleagues
89% trust that Epista makes decisions in their best interest
86% say collaboration with Epista adds substantial value to their business

We are dedicated to continuously improving compliance and business. That's why, in addition to our concrete services, offerings, and capabilities, it is vital that we also work towards achieving our vision and mission: To turn compliance obstacles into business opportunities and increase the contribution of Life Science to society.

In regard to our vision and mission, we're delighted to share that, on average, our clients rated Epista:

4.1 out of 5 for helping them overcome regulatory compliance challenges
4 out of 5 for helping them improve their business processes
“Epista has a wide understanding and experience across the Pharma Industry that helps us to look at possible opportunities for improvement outside of our company as well as our sphere of knowledge. Also, the ability to discuss with staff who have additional experiences helps us to challenge ourselves and our ways of working. For me this is a really important attribute when choosing to use Epista as well as other consulting companies.” - Associate Director - Global QA, IT Quality, Compliance & Projects, at Global Pharmaceutical Company

These are just a few of the results that make us proud to be Epista and proud to work with you – our clients. We hope you find that working with Epista is a positive experience, too. If you have any comments or questions, please reach out. We’d love to hear from you.

Talk to an expert

Bobby William Gray
Chief Commercial Officer

Explore other articles

Get in touch

We enjoy sharing our knowledge. Get in touch to find out how Epista can add value to your Life Science company.